Please read these terms and conditions carefully to ensure a smooth shopping experience. By placing an order with us, you acknowledge that you have understood, accepted, and agreed to our terms and conditions.
1. Purchase Terms
- Ensure you select the correct items, colors, and sizes before checkout. Once orders are confirmed, we cannot amend them and will not be liable for incorrect selections or duplicate orders.
- Provide a complete and accurate shipping address, including a valid phone number. Orders with incorrect information may result in delivery delays or failed shipments. A re-delivery fee will apply for returned parcels.
- Items are only secured after full payment. Adding products to your cart does not guarantee the purchase.
Order Rejection: ShoCo.Official reserves the right to reject orders under the following circumstances:
i) Product is out of stock.
ii) Payment is not received within 48 hours of the invoice issuance.
iii) Suspicion of fraudulent transactions or failed payment authorizations.
Note: Orders cannot be canceled once confirmed.
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2. Pre-Order Policy
Pre-order items are available for advance purchase but may experience delays or cancellations due to unforeseen factors (e.g., shipment delays or stock shortages). In such cases:
- Store credit will be issued (no cash refunds).
- If an order contains both in-stock and pre-order items, the order will ship together once all items are available.
- Pre-order updates will be available on the product page. Email notifications will only be sent under specific circumstances.
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3. Discount Codes & Vouchers
- Enter discount codes at checkout for the discount to apply.
- Discounts cannot be applied retroactively after order confirmation.
- Discount codes may carry expiry dates, which will be specified when issued.
- Codes are non-extendable or transferable.
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4. Product Measurements & Item Representation
- Measurements may vary by 1-3 cm due to mass production. This is not considered a defect.
- Print placements may differ slightly across pieces.
- Colors may vary slightly between devices due to screen settings. Requests for returns due to color discrepancies will not be accepted.
- Minor imperfections (e.g., loose threads or small black dots) that do not affect overall quality will not be treated as defects.
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5. Returns & Exchange Policy
- Goods sold are non-returnable, non-refundable, and non-exchangeable unless:
1) Incorrect item(s) received.
2) Factory defects (e.g., faulty zippers, noticeable holes, or major stains).
- Refunds are only issued in store credit (no cash refunds).
- Returns are accepted only for regular-priced items. Accessories, lingerie, sale items, and products with specific non-returnable conditions will not qualify for returns.
- Items must be returned in their original condition (unworn, unwashed, and with all tags attached) within 3 working days of receipt.
Returns that do not meet the above criteria will be rejected.
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6. Amendments
ShoCo.Official reserves the right to amend these terms without prior notice. For further clarifications, please email us at shofilda98@gmail.com.
